1. Set up
Contact centers generate voice and text files and save conversations with their customers.
ISA processes 100% of the calls and identifies the voice parameters and the content spoken by the agents with their customers.
Each Business Rule generates an analyzable metric and within the ISA model.
ISA verifies each call converted to text, identifies business rules and basic agent profiling.
ISA Customer Insights:
ISA Customer Insights enhances ISA’s analysis by extracting valuable information to monitor and improve the experience of its customers, in aspects related to the brand, the product, service problems, sales objections, behavior patterns or fraud, emotions, among others
Believe in us
Working on these solutions with the IMETRIX team has been an exercise in commitment and professionalism, a team open to changes and improvements seeking to deliver the best service, as well as supporting the results that we can achieve, a quick and effective response to the requests and obstacles to finding what is needed